Orders
Things that can go wrong with the order, and what to do if an order is missing or has the wrong item.
How do I place an order?
To place your order, select the item(s) that you wish to purchase and add them to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.
Is an IMEI list available for my order?
Yes, once your order has been shipped and the status is marked as 'Complete', you can download the IMEI list for your devices. To access the list, go to the order detail page and select 'Download IMEI info XLS' from the Actions dropdown. Please note, IMEIs are not released prior to shipping because we have multiple units that may fulfill an order, and we do not determine which unit will be designated...
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